This IDC study identifies the key trends that will shape the global services business in 2012. Its scope spans both the project-based markets, such as IT and business consulting, systems integration, application development, and cloud professional services, and the outsourcing markets (applications, infrastructure, business process, and hosting).
“The past two years have seen recovery in the global services market, but a global spending slowdown may impact that progress in 2012. While CIOs and business unit managers grapple with how to address newer IT disruptors like cloud, consumerization, and social networking, traditional challenges like aging applications, legacy hardware, and a perceived loss of control add to the complexity. The role of services firms will be to help the IT and business leaders act as true change agents by leveraging the weapons of cloud, mobility, “big data” analytics, and social media to create a highly resilient, efficient, cost-effective, and responsive engine for growth,”